Fast Fixings Online – Frequently Asked Questions

We’ve put together answers to the questions we’re asked the most. From choosing the right screw or wall plug to understanding nail gun types, finishes, delivery, and more. If you ever need extra help, just get in touch and we’ll be happy to advise.

General Help and Ordering

How can I get technical help with a product?

If you’re unsure which fixing or size you need, drop us a WhatsApp, email or call. We’re always happy to point you in the right direction or check details with our suppliers.

Please call us or WhatsApp us on 07920120644 or email us on sales@fastfixingsonline.com

How do I find a product on the website?

Use the category menu or the search bar at the top right of the page. If you still can’t find what you’re looking for, contact us and we’ll help you locate it or suggest an alternative.

Please call us or WhatsApp us on 07920120644 or email us on sales@fastfixingsonline.com

Are my payment details safe?

Yes. Our checkout uses secure, encrypted payment processing so your details stay protected.

Which payment methods do you accept?

We accept all major debit and credit cards through Stripe, and you can also pay using PayPal at checkout.

Stock, Ordering and Delivery

Are the items on your website in stock?
Stock levels are updated regularly and show live availability. If an item is out of stock, just get in touch and we’ll let you know the expected restock date. Please call us or WhatsApp us on 07920120644 or email us on sales@fastfixingsonline.com
What happens if you don’t have the full quantity I need?
We’ll contact you straight away with your options. You can wait for the full stock, we can part-ship what’s available, or we can issue a full refund.
How quickly do you dispatch orders?
We endeavour to ship all orders the same day. The cut-off for next working day delivery is 3pm, Monday to Friday. Please note that we don’t dispatch or deliver at weekends.
Can I track my order?
Yes, once your order has been dispatched, the courier will send you delivery updates and time slots. We normally use DPD for this.

Drylining, Damp and Building Questions

What is drylining?

Drylining involves fixing plasterboard to walls or ceilings using screws or adhesive. It’s quicker than wet plaster, creates a smooth finish, and allows you to hide insulation, wiring, and pipework behind the board.

What screws should I use for drylining?

Use drywall screws:

They’re designed to bite quickly without damaging the board.

How can I stop damp and mould?

Common methods include:

These help reduce moisture levels and prevent mould returning.

Common Product Questions

What screw and size do I need?

It depends on the job. Different materials need different fixings:

As a rule of thumb, a screw should be 2–3× the thickness of the material you’re fixing.

What’s the importance of wall plugs?

Wall plugs give screws something to grip into when fixing into brick, block, concrete or plasterboard. They:

  • Expand in the hole for a secure fixing
  • Prevent screws pulling out or damaging the surface
  • Spread the load safely, especially for heavier items

Always match the wall plug to the correct screw size.

How do I know which drill bit size to use with a wall plug?

The packaging will usually state the correct drill size. As a quick guide:

Drill to the full depth, clear out the dust, and ensure the plug fits snugly.

What’s the difference between Pozi and Slotted screws?
  • Pozi (PZ): Cross-shaped head, better grip, reduced cam-out, the most common choice.
  • Slotted: Single straight slot, used mainly for traditional or decorative jobs.

Pozi is generally preferred for speed and ease of installation.

Why are washers important?

Washers:

  • Spread the load
  • Protect the surface
  • Reduce fastener movement caused by vibration
  • Improve the lifespan of the fixing

They’re essential for structural fixings, timber to timber connections, and bolted joints.

What’s the best screw for treated timber?

Treated timber is corrosive, so use a screw with a corrosion-resistant coating, such as:

Avoid standard zinc-plated screws - they won’t last outdoors in treated wood.

Do you sell stainless steel screws for coastal areas?

Yes. Stainless steel fixings are the best choice near the coast because they resist salt-air corrosion extremely well. Check our stainless steel categories for options.

What are the different screw and nail finishes for?

Choosing the right finish stops rust and increases lifespan:

  • Bright / self-colour: Indoor use only
  • Zinc plated: Light corrosion protection
  • Galvanised: Good exterior protection
  • HDG / FirmaGalv: Heavy-duty outdoor use
  • Organic/Coated (e.g. decking, exterior screws): Excellent long-term protection, ideal for treated timber

For any outdoor job or treated wood, use a corrosion-resistant finish.

Nail Gun Nails and Fixings

Are FirmaHold nails compatible with my nail gun?
FirmaHold nails are 34° clipped-head nails designed to fit most popular framing nailers. Always check your nail gun manual to be sure.
What’s the difference between First Fix and Second Fix?

First Fix (Framing / Structural):
Large nails (50–90mm). Used for studwork, fencing, joists, structural timber, roofing. Fired with a framing nailer.

Second Fix (Finishing / Trim):
Smaller brads (typically 16G or 18G). Used for skirting, architrave, beading, internal trims, cabinet work.

Returns and Issues

How do I return an item?

Please inspect your order as soon as it arrives. If there are any issues, let us know within 72 hours of signing for the goods. You can contact us through our website or email sales@fastfixingsonline.com
to request a return.

If you change your mind about a purchase, you can return the items within 14 days of receiving them, and then send them back to us within a further 14 days. Once we receive the goods in their original, unopened packaging, we’ll process your refund within 14 days.


Please note: you will need to arrange and pay for the return shipping.

Who pays for the return?
  • If the item is not faulty or has been ordered incorrectly, you will need to cover the return costs.
  • If you are withdrawing from the purchase, you are responsible for the cost of returning the goods.
  • If we’ve made an error, we will cover the return costs.

All items must be well packed and returned in the same condition and packaging as they were sent.


A £20 restocking charge applies to returned goods.

Where do I send the return?

Please contact us via the website or email sales@fastfixingsonline.com
and we’ll provide the correct return address.

Do I need proof of postage?

Yes, please obtain proof of postage from your courier or post office. We can’t accept responsibility for returned parcels that are lost in transit.

When will I receive my refund or exchange?

Once your return reaches us, we’ll inspect the items and issue the appropriate refund or arrange an exchange.

All returns are handled on a case-by-case basis, and we’ll always aim to resolve things quickly.

Trade and Bulk Purchasing

Do you supply trade accounts or bulk pricing?

We offer competitive pricing across the site, and we’re happy to discuss bulk orders or regular purchasing needs. Contact us if you’re ordering larger quantities and we’ll do what we can.

Please call us or WhatsApp us on 07920120644 or email us on sales@fastfixingsonline.com